Dear Dr. Hurwitz, "As you know, I had my surgery on 5/21 and stayed in Pittsburgh for three weeks to recover. I know that I have already expressed my gratitude to you, but I wanted to take a moment and commend your staff as well. Considering I am a critical care nurse, I think my expectations going into this process were probably a little higher than many. It is very infrequent in healthcare that people are complemented for a job well done. Your staff definitely deserves the compliments." "In December of last year, I made the trip from Cape Cod to Pittsburgh for my initial consult. I must say that after extensive research on plastic surgeons, my expectations were high from the start. I was not disappointed. After you and I talked, I knew that you were the best choice surgeon for me, but I was anxious about how the rest of the process would work. Johanna was excellent. She explained everything from the beginning, even dealing with many very detailed questions. All forms